FAQ
Frequently Asked Questions (FAQ)
We put together a list of our most frequently asked questions to help answer some of the questions you may have! If you need additional assistance or have any other questions, please email us at support@ribbcrush.com. We are happy to answer all questions you may have!
Will I get a tracking number for my package?
Absolutely! As soon as we ship your order, we’ll email you a shipping confirmation with your tracking info. You can also track your order on your account page. Heads up: it might take up to 24 hours for the tracking to update.
Can I modify or combine my order?
Once an order is placed, it’s sent straight to our team to ensure quick processing. This means we can’t modify or combine orders at this time. If you need additional items, feel free to place a new order—we’d love to ship more Ribbcrush joy your way!
Can you ship to multiple locations?
We wish we could, but each order can only ship to one address. If you want to send Ribbcrush joy to multiple locations, you’ll need to place a separate order for each address.
Oops! Can I change my address?
We process orders quickly to get them out the door ASAP. Unfortunately, this means we’re unable to change the shipping address once your order is placed. We recommend contacting the carrier directly to assist with this issue. Double-check your address thoroughly before completing your order to avoid any hiccups! If your order is shipped to the wrong address and needs to be reshipped, a $8 reshipment fee will apply.
Can I cancel my order?
Once an order is submitted, it will enter the rapid processing process and cannot be canceled directly for the time being. You can choose to refuse to sign for the package during delivery. After the package is returned to the warehouse and we verify its status, we will arrange a refund for you. Kindly note that you will need to bear the courier fee incurred by the return.
Why was my order cancelled/refunded?
If your order was cancelled and you received a refund notification from us, it is likely due to item(s) being out of stock before your order was able to process. We sincerely apologize for the inconvenience this may have caused.
Why did I receive the wrong item in my package?
Please contact support@ribbcrush.com with your order number and we will help you resolve this issue.
If I am placing an international order, do I need to worry about customs fees?
International orders may be subject to customs or duty fees, which aren’t included in the shipping cost shown at checkout. Since these fees are set by your country’s customs office and the carrier, we’re not able to predict how much they might be. Any outstanding customs or duty fees are the responsibility of the customer and must be paid directly to the carrier upon delivery. If the fees are not paid, the carrier may not release the package.