Return & Exchange
Return Timeframe
If you are not satisfied with the product, you may request a return within 30 days of receipt. The item must be unused, with tags and original packaging intact.
Return Process
Contact Us: Email our customer service [support@ribbcrush.com] with your order number and reason for return. Photos/videos are required for quality issues.
Get Instructions: After approval, we will email you the return address and a unique identification code.
Ship Item Back: Use a trackable shipping method and keep the tracking number.
Inspection & Refund: Refunds will be processed within 5 business days after we verify the returned item.
Fees & Refunds
Non-Quality Issues: Refund amount will be the item price. Original shipping fee is non-refundable, and return shipping cost is to be borne by the customer.
Quality Issues: Upon verification, we will refund the item price and cover reasonable return shipping costs (proof required).
Refund Method: The refund will be issued to your original payment account.
Non-Returnable Items
Clearance items (marked "Final Sale").
Intimate apparel (e.g., unsealed underwear, socks).
Customized products and digital goods.
Additional Notes
No Exchange Service: Due to cross-border logistics complexity, we do not offer direct exchanges. We recommend returning the item and placing a new order.
Contact Us
For questions, please contact us via:
Customer Email: [support@ribbcrush.com]
Response Time: Within48 hours